FAQs

How long does shipping take?

Shipping varies based on location but generally takes about 7-10 days. Please note that this does not include the time it takes to process the order. Order processing times will take 3-5 business days. You also may experience some delays due to the Covid-19 pandemic.

What is your return policy?

We do not offer refunds; however, if you are unhappy with your purchase you have the option to exchange the product for another piece of merchandise or receive an online credit that can be used towards your next purchase. Please note that the merchandise has to be returned before the online credit can be issued. 

What Covid-19 precautions are you taking?

Our vendors sanitize our products before shipping them to us. Once we have received the items, we sanitize them again as an extra precaution before sending them out to our customers.

Are the items true to size?

Yes, our items run true to size; however, please keep in mind the amount of fur your pup may have. If your dog has a lot of fur, you may want to go up a size to ensure a more accurate fit.